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Mattel Speaks Out On The MOTUC Mer-Man Fiasco
MOTU: Jay Cochran - 2009.04.16
Yesterday at 12 noon EST. as previously announced, Mattel’s Masters of the Universe Classics Mer-Man figure went up for sale on the Mattel website Mattycollector.com. As collector’s proceeded to the website to purchase the figure, many ended up leaving the website frustrated and without being able to buy the figure they had wanted due to technical glitches encountered on the website. Soon the figure was listed as sold out leaving many people empty handed. After a great deal of outrage was expressed from fans around the net, Mattel has put out this statement on their Facebook page.

Hey MOTU fans,

Well looks like Mer-Man swam away way faster than we expected!

I wanted to let fans know we are WELL aware of some major technical problems yesterday with Mer-Man's sale. A lot of this was caused by the sheer amount of overwhelming fan support for the line with so many fans logging on to buy one at once.

We have immediately taken corrective measure so that this never happens again and I personally apologize to any fan that had trouble ordering the Ocean Warlord. It was unfair for you not to be able to get a figure do to a huge spike in hits on the site. We have a new Castle Grayskull sized super server dedicated to the site and are now better prepared for larger traffic on sale days.

We have also corrected the problem with international orders and they should not have trouble ordering when Mer-Man goes back on sale in a week or two.

Honestly, we had the same number of units yesterday for sale as we did for Beastman, and it took 41 days for Beastman to sell out. It is always a careful game we play to produce just enough for fan demand without overproducing which would kill the line. (To paraphrase fans from a few years ago...)

As announced we do have more Mer-Man figures coming before the end of April. By the time we increased production, we had to send Mer-Man in two separate shipments. It is the same run; they all just didn't make the same boat.

Going forward, we have increased production on Zodac and Hordak as well, but the full production of both of these figures should be available on the same day. If the second shipment of Mer-Man also sells out as quickly we will look at increasing overall production yet again until we get the number just right so the figure is online for at least a week or so! We do WANT to get these to fans after all.

As for concerns about quantities, we have looked at the numbers and honestly there are so very few fans ordering anything more than 3 units. By far, 1, 2 and 3 per person are the OVERWHELMING most common orders. We will keep up to ten available for international fans who want to save on shipping.

I will update everyone ASAP once we confirm the second on sale date for Mer-Man. We will continue to work with all of our fans to improve shipping, customer service options and buying options to make this as smooth a process as possible. You have my Mattel word!

Thanks for hanging in there!


No exact date has been released on when the second batch of Mer-Man figures will go on sale but we will be sure to update you when they do.
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last 10 shown - scroll to view more   Member Comments

CLAM
2009-05-02
2:53 am

[quote name='Eric' post='16559623' date='May 1 2009, 07:58 AM']I posted on He-Man.org the other day that I think there's an artificial demand for these figures. I think there are lots of collectors, but I think most of the demand right now is fueled by 1) re-sellers, 2) people wanting someth... read more 
dayraven
2009-05-01
4:17 pm

i have to say, i'm impressed w/ jay c's observation on the smaller etailers needing a boon... that's an intersting perspective and one i had not considered before. my only critique on that is i'm a consumer and i'm already at the logical limit of what i'll pay to maintain th... read more 
JayC
2009-05-01
3:42 pm

[quote name='Eric' post='16559623' date='May 1 2009, 10:58 AM']I posted on He-Man.org the other day that I think there's an artificial demand for these figures. I think there are lots of collectors, but I think most of the demand right now is fueled by 1) re-sellers, 2) people wanting someth... read more 
Eric
2009-05-01
2:58 pm

[quote name='Cardoc24' post='16559413' date='Apr 30 2009, 07:34 PM']I think the main problem is supply and demand. They simply are not producing enough figures. There IS a scalping factor in action as well as hype. As each figure comes out and sells out faster, more people notice and decide to t... read more 
pogoman
2009-05-01
3:15 am

no doubt they were good at the time when there was a lack of figures, but for figure collectors like me the appeal just wasn't there. 
Cardoc24
2009-05-01
1:09 am

Dude, Stactions were awesome. Its was the only he-man line to take figure scale into account. Clawful and Leech were huge! Of course, I don't pose/play with mine (not saying anything is wrong with that) so statues are fine with me. 
pogoman
2009-05-01
12:00 am

no no no please no more statues/staticons 
Cardoc24
2009-04-30
11:34 pm

I think the main problem is supply and demand. They simply are not producing enough figures. There IS a scalping factor in action as well as hype. As each figure comes out and sells out faster, more people notice and decide to try to make a buck. There are over 100 individual listings on ebay right ... read more 
Eric
2009-04-30
8:05 pm

[quote name='JayC' post='16559318' date='Apr 30 2009, 12:07 PM']Well if thats true, maybe its Mattel who are the villians since its those etailers who struggle every day to survive and more and more are the fading lifeblood of this hobby and instead of trying to sell the figures themselves throu... read more 
pogoman
2009-04-30
5:05 pm

in times like these, it makes sense for small retailers or 'fans' to buy to sell. Think about it. You buy one for 20 you sell for 80 (skeletor or he man) with the profit it pays to collect. Even a 10 dollars profit helps pay for towards the next figure. 
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