Mattel's Scott Neitlich updated Masters of the Universe fans on the recent shipping delays with their figures and warns of possible future delays continuing through to July:
Their have been a few emails flying back and forth from customer service and shipping centers regarding everything from Demo-Man to Photog to the entire 2012 MOTUC line. Let me try and clear the air and end any rumors. ;-)
Bottom line is after the issues we had with the full quota of Demo Man not arriving in time for the Dec sale, we decided to hold off on any sale until the full quota of any item arrives at Digital River. Earlier today we found out some of the product originally intended for the Jan. sale has not arrived in full.
Rather then sell a figure that will be on "backorder" until the full quota arrives, we will simply move that figure to the next sale date (i.e from Jan to Feb).
Subscribers and day of customers will still get all the 2012 figures, we just want to be sure the full quotas is available to sell. If it means a 30 day delay, that is a much better option to going through what we just dealt with on Demo Man!
We are currently confirming with logistics on which figures (if any) will be available for the Jan sale. Any fig who does not arrive in full (i.e if like Demo Man we only receive part of the quota) we will simply move that figure to the next month's sale.
I can tell you for sure their will be quite a few changes in the next 6 months. A few figures are missing their avail date (by sometimes only a few days), but this is enough to push them to the next month to ensure we have the full quota for subscribers first and day-of customers second.
We should be back on track by July, but please be prepared for a revised avail roll out for the next 6 months. A full update will be posted on Facebook in the next 24-48 hours. And again, we should be back on track by mid 2012.
I totally get this is frusterating. As a collector myself, of course we all want the figures as soon as possible. Realistically, we are only talking about a 30 day delay form the original on sale date for some 2012 figures. All of the figures will ship, they just may be in the next month's sale if the full quota does not arrive in time.
Sorry for any confusion and look for a full update ASAP. I'll monitor this thread for the rest of the afternoon if their are any other issues I can clarify!