Mattel once again has released on their
Facebook page a statement trying to address concerns and complaints from their customers, (Seems like these statements are becoming a daily occurrence?). In the statement Mattel also seems to slip in how they will be including the larger and more expensive Masters of the Universe Classics beasts and quarterly figures in their subscription service next year. Here is the entire statement from Mattel:
First off: There seems to be some confusion on how the subscription works. It is not a "pay upfront" model. You are still charged each month as figures come out. Yes we have a $20.00 sign up fee (and will be again in 2011) which basically covers the cost of the exclusive figure (in 2010 that will be Wun-Dar) and the Map (in 2010 that will be Eternia).
So for those wondering if they can afford the subscription, know that you are not paying for a full year's worth of figures at once, but rather charged each month for that month's figure. (and in 2011 when we add in the beasts and quarterly figure you will be charged for how ever many figures ship that month that are part of the subscription).
Second off. The 10 per person limit. Once again we have gone through all of Moss Man's sales and only a VERY tiny number of people are ordering 10. Barely any in fact are over 4. If we had seen a huge number of people ordering the limit and this was eating up all of the non subscription production we would indeed lower the limit. But since so few customers are ordering anything over 4 figures we want to keep the limit as is for those international fans who asked for it to help with shipping.
It is true you are seeing a lot of MOTUC on the secondary market, but keep in mind that 1: a lot of these sellers are subscription holders so their order does not take away from the non subscription allotment. And 2: Most (if not all) sell out figures will be back eventually. Much as Stratos and Man-At-Arms were once hard to get, they have both been reissued. We have confirmed that all of the 2010 sell out figures (Adora, Trap Jaw, Battle Cat and both versions of Moss Man) will be back in time.
So for fans asking to increase production, we are doing this. And while we may not get to everyone in the first go around, these figures will be produced again with few if any changes from the original release (i.e. He-Man red eyes and shoulders are pretty much the limit of changes from first to second release).
Production is set so far in advance due to logistical issues that it is difficult to just ramp up to meet the growing demand over night. We have increased 2010 production starting with She-Ra and will most likely go into a second run for figures that sell out quick.
Keep those comments coming! We will do our best to make this the best buying experience it an be and are committed to improving on an ongoing basis. (and we know we still have work to do).
Oh, and a note for DCUC fans. Yes we are bringing back Wave 5! This is a big test to see how older product does. We'd love to bring back other older hard to find product but it is 100% based on how this wave performs. Like with all Mattycollector.com product, you vote with your purchase. We can't make toys for just one or two or even one hundred fans. It takes a certain guaranteed base line to keep online toy lines going (much like MOTUC has achieved). So if you want it, spread the word! We'll keep doing all we can to get all of the holes in everyone's collection filled in as long as the market will support!
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