So you run out to the store and get the brand new
He-Man and the Masters of the Universe - Season 1, Volume 1 DVD sets and come home and open the package and see that the DVD's are all scratched up and your about to kill someone. Well your not alone!
TVShowsOnDVD.com has posted a statement from the
BCI company concerning the scratches.
Dear He-Man Fans:
We at BCI have been thrilled about the positive reviews and endorsements received for the Season 1 Volume 1 boxset. We all worked very hard to delivery the best quality possible on these sets. And, we will always strive to give you the best quality and costumer service possible for our products.
So we hope everyone can imagine our disappointment when we received reports that a portion of the sets that have been shipped have been damaged on their way to retailers. The Season 1 Volume 1 box set was suppose to use the same type of digipak tray found in the 10 Best set. Unfortunately, unknown to us during production, a different type of digipak tray was used and then shipped for the Season 1 Volume 1 sets. This tray, on some sets, has a slightly protruding form spot that can cause scratches on underside of the discs. Our product samples came straight from the supplier and were in the best of condition, thus we were not able to catch this defect. The use of this new type of tray was not our decision, and we have instructed our supplier to cease its use on any further packages of any type distributed by BCI.
Click on the link above to read the complete statement which has details and instructions about replacing any defective DVD or packaging.
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