SDCC 2022 - Walmart Exclusive 6" G.I. Joe Classified Retro Collection, And Then There Were Eight

What? No BAF? Err mah gerd fail!

23 minutes ago, Satam said:

Sorry, I can't speak to that. TBH, I haven't really seen any talk about returns aside from, "This is completely ****ed up, and I'm returning it." These folks aren't the type to not speak up and let everyone else know about something going wrong, so I've taken the lack of chatter (good or bad) so far about return experiences to mean that most people aren't having problems.

Hopefully thats the case and my situation is just a random one off

37 minutes ago, InspectorZartan said:

Just curious have you seen reports of people successfully returning them in store? Since they literally just started to arrive Im wondering what percentage of people trying to take them back to the store have already done so (or attempted to do so).

The only mentions Ive seen were people who did online returns by mailwhich without going into too much long winded detail I know from experience can also sometimes end up with problems getting a proper refund credited despite you returning it and them acknowledging they received it. When there are system issues at Walmart Ive seen it happen to where you send it back, they acknowledge they received it, but then the refund never gets credited back to your card because of these type of system issues. IF that ends up being the case then those returning by mail may hit the same obstacle only it will be weeks before the customer finds that out or they just may never realize it if they dont regularly check their transactions and notice that no refund ever shows up on their card.

Sorry, I can't speak to that. TBH, I haven't really seen any talk about returns aside from, "This is completely ****ed up, and I'm returning it." These folks aren't the type to not speak up and let everyone else know about something going wrong, so I've taken the lack of chatter (good or bad) so far about return experiences to mean that most people aren't having problems.

53 minutes ago, Satam said:

These would be my suggestions. I haven't seen anybody talking about issues returning these over on other places dedicated to GI Joe, and I'm sure there would be a lot of chatter if it was a widespread issue.

Just curious have you seen reports of people successfully returning them in store? Since they literally just started to arrive Im wondering what percentage of people trying to take them back to the store have already done so (or attempted to do so).

The only mentions Ive seen were people who did online returns by mailwhich without going into too much long winded detail I know from experience can also sometimes end up with problems getting a proper refund credited despite you returning it and them acknowledging they received it. When there are system issues at Walmart Ive seen it happen to where you send it back, they acknowledge they received it, but then the refund never gets credited back to your card because of these type of system issues. IF that ends up being the case then those returning by mail may hit the same obstacle only it will be weeks before the customer finds that out or they just may never realize it if they dont regularly check their transactions and notice that no refund ever shows up on their card (hopefully thats not the case but Ive seen it happen before).

20 minutes ago, Monstrous said:

that sux, sorry youre having this issue man. i know my local walmart looks to take back anything since 40% of the marvel legends figures on the shelf have the figures switched out and not even done clean like i see at target sometimes. maybe try a different walmart or see if u can return through the mail. that or u may have to settle for store credit and know to never order from walmart again unless its something u plan to open.

There are zero Walmarts in Los Angeles so that store (located in Burbank which is 60 minutes away from me in traffic) is the closest one and the only one Id be likely to be anywhere near any time soon. So going to another store isnt a real option and if something is a Walmart exclusive then .com becomes the only real option for getting items. On top of that once I selected in store return which generated the in store barcode that removed the option to generate a label to return it via mail. It will get worked out and Ill get it resolved but its just going to take time and be a headache which sucks as Ive already more or less wasted a couple of hours.

The bigger thing is if it ends up being a more system wide issue (which is what it seems to be) how many others are going to have similar issues returning these damaged cards.

1 hour ago, Monstrous said:

that sux, sorry youre having this issue man. i know my local walmart looks to take back anything since 40% of the marvel legends figures on the shelf have the figures switched out and not even done clean like i see at target sometimes. maybe try a different walmart or see if u can return through the mail. that or u may have to settle for store credit and know to never order from walmart again unless its something u plan to open.

These would be my suggestions. I haven't seen anybody talking about issues returning these over on other places dedicated to GI Joe, and I'm sure there would be a lot of chatter if it was a widespread issue.

21 minutes ago, InspectorZartan said:

Has anyone else here had a similar experience and/or has anyone else who received these figures in subpar condition been able to successfully get them returned to store?

that sux, sorry youre having this issue man. i know my local walmart looks to take back anything since 40% of the marvel legends figures on the shelf have the figures switched out and not even done clean like i see at target sometimes. maybe try a different walmart or see if u can return through the mail. that or u may have to settle for store credit and know to never order from walmart again unless its something u plan to open.

So just an update on the terrible Walmart situation with these carded figures.

As I said, all 4 of these figures arrived this week from Walmart with completely damaged packaging (which makes them useless to me as I only bought them for the damaged packaging). The Walmart nearest me is over an hour away but I happened to have a meeting this morning somewhat in that vicinity so decided today would be a good day to return them in store.

Long story short WALMART REFUSED TO ACCEPT THE RETURN. Walmarts website generated a barcode to return them in store, the barcode itself said it was good until September, but upon walking in the store the barcode wouldnt work. The reason why they said the barcode wasnt working and they couldnt accept the return: because since they were a preorder they were ORDERED over 3 months agothus the 90 day return window has expired. Now of course it should be irrelevant when these were ordered as normally that return window starts based on when the item SHIPS and when your credit card is charged (which was only a few days ago). But despite the fact that these just arrived days ago the system refused to take them.

Just to be clear when something like this happens its my firm belief that we shouldnt blame the workers. If Walmarts system is screwed up thats not the fault of the employees. That said, the first person who was at the returns desk, seemed fairly oblivious, saying things like well you should have returned it within 90 days while I keep calmly pointing out that I literally just received it this week and its not possible to return something before you receive itfinally that seemed to sink in for them. Then the manager came over and was instantly hostile for no reason, stating to me (the customer) within moments of being called over to help solve the problem I dont have time for this I have a store to manage. Then a third employee came over and actually tried to help. She was not successful but at least she made the effort. She said shed seen this before with preorders but had no direct way to fix it but if I called the corporate customer support number they could maybe help. So after a lengthy call they sent me new barcodes to try (which took 5 minutes to show up thus that phone agent had to hang up). We tried them and likewise it did not work (I suspect they were just the same bar codes I already had). Again the person I was working with now was nice and trying to help but wasnt a manager or anything who could over ride the system. At one point she scanned the figures to just look them up in the system to try and find a work around but hit a dead end as she said yeah this isnt even something we carry.

By this point an hour had gone by and I was going to be late to my meeting thus had to give up for the day. So as of this writing an hour trip to the nearest Walmart, an hour spent in the store, and an hour spent coming back (so 3 hours total) proved to be a complete waste of time and as of this moment Im still stuck with these damaged Joes and Walmart still has my money.

Has anyone else here had a similar experience and/or has anyone else who received these figures in subpar condition been able to successfully get them returned to store?

22 hours ago, InspectorZartan said:

Hope they are minty!!! Let us know

I hope so too man...???

1 hour ago, Roadpigmaster said:

I received 4 boxes from Walmart and I pre-ordered 2 of each retro figures... I got back from a vacation trip so no time yet to open them!

Hope they are minty!!! Let us know